Just read this article: Facebook in talks with banks to expand customer service
First of all, banks do not need facebook to help them improve customer service. Anyone who has ever interacted with a bank can give a handful of suggestions that would be useful and not involve a social network or another corporation getting access to customer data. I know I did my share of filling in “feedback forms”, but these seem to go to a black hole. Instead, banks would rather collaborate with the company that has been the center of a big privacy scandal for the last year. What could go wrong? ¬¬
Second, any decent bank has a chat service for customers, usually in the bank’s website. If American banks do not have that, it is because they are in the stone age of banks. Yes, they are.
Finally, facebook may have access to the account information of some users but will not use that for “advertisement or anything”. Sure, sure…